GlowHaven – Account & Data Deletion Request

Last updated: 23 October 2026

GlowHaven lets you request deletion of your account and associated personal data collected through our website and mobile application.

1. How to request account deletion

From the Android app: open My Account → Delete account & data. The app opens this public deletion page, where you can start your request.

Email: send a message with the subject “Account & Data Deletion Request” to info@glowhaven.sy.

WhatsApp: send your request to +963 983 397 381.

Please include the full name and the email address or phone number associated with the account, plus a clear statement that you want the GlowHaven account and associated deletable data removed.

2. Data that can be deleted

After verification and subject to lawful retention requirements, deletion can include:

• Your GlowHaven account.
• Name, phone number and email associated with the account.
• Saved delivery addresses and preferences.
• Order history where there is no legal, tax, accounting, fraud-prevention or dispute-related requirement to retain it.
• Communications stored on our systems where deletion is permitted.
• Optional data you provided and mobile-app data associated with the account where deletion is permitted.

3. Information that may need to be retained

Some records may need to be retained for a limited period when an order, return or refund is still open, or when tax, accounting, fraud-prevention, legal or dispute-resolution obligations require retention. Retained records are not kept longer than reasonably necessary for those purposes.

4. Verification

To protect you from unauthorized deletion, GlowHaven may ask you to verify information associated with the account, such as your email, phone number or a recent order reference. Do not send passwords or payment-card security codes.

5. Processing time

Verified deletion requests are normally processed within 3–7 business days. If additional verification or a legal retention issue applies, we will communicate the reason for any delay when appropriate.

6. Effect of account deletion

• You will no longer be able to sign in to the deleted account.
• Deletable account information, saved addresses and preferences will be removed.
• Records that must legally be retained may remain only for the required purpose and period.
• You may continue shopping as a guest where guest checkout is available.

7. Contact

Email: info@glowhaven.sy
Phone / WhatsApp: +963 983 397 381
Website: https://glowhaven.sy/